Privacy Policy
This privacy policy explains how BuildCrew processes personal data when a visitor uses the website, requests a demo, or contacts BuildCrew about the AI receptionist solution.
Last updated: May 2024
This document is an informational template. Before it becomes legally binding, it should be updated to reflect the current company details.
Who is the data controller?
The data controller is BuildCrew. BuildCrew is currently the project or brand name. Legal company details such as registered business name, registration number, and address should be confirmed before public launch.
For data processing questions: the contact email will be added before launch.
BuildCrew acts as the data controller for website visitors and potential client enquiries. When we provide AI receptionist services to clients, we may also act as a data processor under the applicable service agreement.
What personal data may we process?
A. Demo and contact forms
Name, surname, company name, email address, phone number, and any other information you choose to provide.
B. Direct communication
Email correspondence, the content of phone conversations, or messages sent through social media channels.
C. Website usage
IP address, device information, browser type, and website usage data collected through cookies.
D. AI receptionist data
Customer names, booking details, appointment times, and other data required to operate the receptionist workflow.
Note: BuildCrew does not intentionally request or process sensitive personal data such as health information, political views, or similar categories unless a specific legal basis applies.
Why do we process personal data?
- To respond to your enquiries and requests for information.
- To prepare demo versions and present AI solutions.
- To provide services, fulfil contractual obligations, and manage billing administration.
- To maintain system security, prevent abuse, and correct technical issues.
- To improve user experience and refine our technology.
Legal basis for processing
Consent
For example, when you subscribe to updates or agree to the use of cookies.
Contract performance
Data is required to prepare a demo or provide the agreed service.
Legitimate interests
Our interest in improving the service, maintaining business operations, and protecting network security.
Legal obligation
Obligations to retain accounting data or provide information to public authorities where required by law.
How are AI systems used?
BuildCrew uses AI models to automate communication, understand user requests in natural language, and organise bookings.
Who may receive the data?
Your data may be shared with trusted service partners:
The AI receptionist setup may use OpenClaw for agent workflow orchestration and OpenAI models to interpret customer messages and generate responses. Data in these systems should be processed only to the extent needed for bookings, customer communication, and service delivery. Where third-party AI or API services are used, BuildCrew reviews the processing terms and relevant safeguards.
How long is data retained?
- Demo data: Retained for a limited period after a demo request if no further cooperation begins.
- Contract data: Retained in line with legal limitation periods and accounting requirements.
- AI system logs: Retained for a limited period for quality control, then deleted or anonymised.
Cookies
We use technical cookies to operate the website and analytics cookies to understand how users interact with the content. The cookie list should be finalised before launch.
How do we protect data?
We implement appropriate technical and organisational measures:
- Encryption during transmission and storage.
- Strict access control for staff and processors.
- Data minimisation — only the information genuinely required is collected.
Your rights
To exercise your rights, please contact the email address that will be added before launch.
Children’s personal data
Our services are not intended for children under 13. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this website.
Privacy contact
Company: BuildCrew (legal company details to be confirmed)
Address: To be confirmed before public launch
Email: To be confirmed before public launch
Want to understand how an AI receptionist handles customer data?
Book a demo and BuildCrew will explain how booking flows, calendar connectivity, and human handover can be organised in a practical and safe way.