Frequently asked
questions
Everything you need to know about the AI receptionist, automated bookings, data security, and pricing. Clear answers for appointment-based businesses.
About the AI receptionist
What is the BuildCrew AI receptionist?
It is an intelligent system that manages inbound communication in your business. This is not a basic chatbot. It is a knowledge-based assistant that understands context, answers customer questions, and performs actions such as creating bookings. It supports your team instead of replacing human judgment.
Which AI technologies does BuildCrew use?
In BuildCrew, OpenClaw can be used for workflow orchestration, while OpenAI models handle language understanding and response generation through API access. BuildCrew configures this stack around your business rules, calendar logic, and human handover flow.
Do I need to set up OpenClaw or OpenAI myself?
No. In the standard setup, BuildCrew handles the technical implementation, configuration, and maintenance. You mainly provide information about your services, working hours, pricing, and calendar access.
Does OpenAI usage cost extra?
It depends on the package and actual usage. For smaller businesses the AI cost can be modest, while higher conversation volume, premium models, or voice AI may be billed separately based on real consumption.
Can the AI make decisions on its own?
No. The AI receptionist is designed for administrative tasks such as handling appointment logistics and structuring customer communication. Complex or unclear cases are handed to you or a member of your team.
Do OpenClaw and OpenAI make the solution secure by default?
No technology guarantees complete security on its own. Security depends on proper configuration, monitoring, and controlled usage. BuildCrew aims to implement a practical and well-governed solution, not an uncontrolled autonomous agent.
Bookings and calendar
Integration with Google Calendar
Our AI is connected directly to your Google Calendar through API access. It sees only real availability and does not invent appointment slots that do not exist.
sync_altBooking confirmation
The customer receives an instant confirmation in the chosen channel, such as SMS or WhatsApp, as soon as the booking is created. No double-bookings.
verifiedCommunication channels
Investment
Transparent and understandable pricing structure
Full AI system setup, brand adaptation, and data integration.
Cloud infrastructure, ongoing model improvements, and 24/7 technical support.
Data security and integrity
BuildCrew uses modern encryption standards and follows data minimisation practices. The AI processes only the data needed to provide the service. It does not provide medical or legal advice and should be used with clear operational boundaries.
How quickly can we start?
Implementation usually takes a few weeks. That includes defining services and working hours, configuring the AI, and validating the flow in a controlled environment before public launch.
Is Voice AI available?
Yes, it is part of the next stage. We usually recommend starting with text-based flows first so the logic is proven before adding voice calls.
Didn’t find the answer you need?
Book a free demo and we will show how BuildCrew can be adapted to the operational needs of your business.