How does the Digital assistant work?
Our AI system takes over repetitive booking tasks and delivers a smooth customer experience around the clock.
The customer messages or calls
The conversation starts in the customer's preferred channel, any time of day.
The digital assistant understands the request
The system analyzes the intent, the desired service and the preferred time.
The system checks the calendar
Fast synchronization with your actual calendar.
The appointment is created automatically
The customer gets confirmation immediately, and the booking appears in your system.
What happens technically?
When the customer sends a message, the request is processed through an agent workflow that coordinates tools and actions, such as checking the calendar or human handover. The OpenAI model helps understand the message and formulate a clear response.
The message enters the system
The customer starts the conversation in one of the supported channels.
OpenAI interprets
The model analyzes the customer's intent and needs.
The system coordinates
It checks rules, the calendar and triggers the necessary actions.
Response to the customer
In more complex situations the conversation is passed to you.
The digital assistant operates only within the boundaries you define: service list, opening hours, calendar logic and handover rules.
Hi! I'd like to book a haircut this Friday.
Hi! On Friday we have 16:30 and 17:15 free. The price is 590 NOK. Which time works best?
17:15 works fine.
Great. To complete the booking I need your name and phone number.
Martin, +47 912 34 567
Thanks, Martin. Your haircut on Friday at 17:15 is confirmed. See you then!
System update: Booking created in Google Calendar.
Example: booking a men's haircut
Natural language, fast response time and full integration. The customer should experience the conversation as professional and helpful, not as a rigid script.
- Language handling across multiple languages
- Automatic data validation
- Personalized communication
Which channels can the digital assistant handle?
Website chat
SMS
Calendar
What is needed for setup?
Opening hours and calendar access
The system needs real-time access to your availability.
Service list and duration
Clear information about how long each service takes.
Prices and rules
Information about prices, cancellation rules and limitations.
Tone and communication style
How the digital assistant should communicate with your customers, either more formally or more casually.
Safety boundaries
The digital assistant is set up to work within the boundaries of your business. It is a productivity tool, not an autonomous decision-maker.
- block Does not give medical diagnoses
- block Does not give legal advice
- block Does not offer discounts without approval
- block Does not share other customers' data
What happens when the situation is unclear?
If the customer asks about something too complex, or the case requires human judgment, the digital assistant forwards the conversation to your team and notifies you immediately.
Hybrid intelligence = high operational confidence
How does the implementation work?
Conversation
We clarify goals and necessary integrations.
Preparation
We gather information about services, prices and rules.
Connection
Technical integration with calendars and messaging channels.
Testing
We test multiple scenarios and customer journeys.
Launch
The solution goes live and starts handling the first customer enquiries.
Frequently asked questions
How precise is the calendar synchronization? expand_more
Can I start with just one channel? expand_more
Do I need my own server or new equipment? expand_more
